Frequently asked questions
Here are answers to the questions we hear most often. If something is missing, just write to us.
About PlaPlu
What exactly is PlaPlu?
PlaPlu guides you through your baby’s first 24 months. It explains what’s happening in each of ten phases, reads it aloud so you can listen with tired eyes, keeps a journal of the little wonders, and gives you Claudi, a chat for the questions in between. It’s written in plain, calming language, for orientation and reassurance, not a rulebook.
When can I get it?
We’re putting the finishing touches on PlaPlu and launching on iOS first, with Android to follow. Watch the video to get a feel for it, and check back soon. We’ll share the launch date here as we get closer.
Which phases does PlaPlu cover?
Ten, from birth through the second birthday: the newborn weeks, the first smile, reaching and grasping, sitting and crawling, first steps, first words, and the growing independence of the second year. You always see exactly the phase you’re in, with only what matters right now.
Does it work for premature babies?
Yes. PlaPlu works from your due date and automatically uses corrected age, so the phases line up with your baby’s development rather than the calendar.
Is the content trustworthy?
PlaPlu shows what’s typical in each phase and what actually helps, in plain language and without pressure. For anything health-related, it points you to your pediatrician’s office.
What if my baby seems “behind”?
Development has a wide, normal range, and PlaPlu gives you orientation rather than deadlines. It gently points out the moments when checking in with your pediatrician’s office makes sense, so you know when there’s truly something to look at, and when there isn’t.
Purchases and subscriptions
I reinstalled the app. How do I get my purchases back?
Open any purchase screen in the app and tap “Restore purchases”. Make sure you’re signed in with the same Apple or Google account you used to buy.
How do I cancel my subscription?
Subscriptions are managed in the App Store or on Google Play, not inside PlaPlu. Cancel at least 24 hours before the current period ends and the subscription won’t renew.
Can I withdraw from a purchase or get my money back?
Yes. You can withdraw from a purchase within 14 days. After that you can still ask Apple for a refund; Apple decides case by case. On Google Play you can request one from Google directly within the first 48 hours. Every option is listed on our purchases and withdrawal page.
Data and privacy
What happens to my child’s name and date of birth?
Both stay on your device. PlaPlu uses the name to make the texts personal and the date of birth to show you the right phase. We send neither to our servers or to analytics services, and not to the chat either: Claudi answers with a placeholder that only the app on your device replaces with the name. Whatever you type into a chat message yourself does go to our server, though.
Do you track how I use the app?
Only if you agree. Without your consent we send no usage data. You can change your choice at any time in your profile under “Privacy Center”.
How do I delete my data?
In your profile under “Account” you’ll find “Delete my data”. It deletes your child’s profile, your journal entries and your chat history on your device, and your chat history on our servers. This can’t be undone. We keep the records of your purchases because the law requires us to. Your purchases stay linked to your Apple or Google account and can be restored later.
Help
I have a question about the app. Where can I get help?
Write to us at hello@plaplu.com. That goes for questions, problems and ideas too.